Pathetic service capitec

On the 1 October I was ****med by a hacker who hacked ****med me into paying a R1000.00 into a luno account Account number *** reference number BX14A6GKM this paymet was made as stipulated in my affidavit and case at 20h43 on the 1 October with this the hacker asked me to open up a luno crypto account when i became suspicious i didnt provide any details i then decided to check it out myself after the ******* went quiet when he or she saw was becoming suspicious i then decided to take R100.00 of what i have left and put it into the crypto making the payment directly out of my account to the crypto account and this was made at 05:30 on Sunday morning my Facebook account was also hacked an taken over by the hacker have messages and the status he uploaded that was sent by my facebook friends to prove this while I called capitec bank at 09:24 who then advised I should get a affidavit and a case number I then went to my nearest police station on Sunday evening the 2 October made my case the police woman advised me when I called the bank they should have frozen my funds immediately I came home called capitec bank at 22:18 spoke to an advisor advised her I have my affidavit I sent it to her to case number ***5 *** my question I asked her was what I was advised by the police I told the police woman that I am so worried when I made the payment it should be the money will reflect the 3rd October she said when ***** is reported a bank should immediately put your funds on hold the advisor then said yes my funds has been placed on hold all I need it my case number and my issue will be investigated Consumer Rights when a bank should put funds on hold On the 3rd of October I received a R100.00 from capitec my question was why I called them couldn't get through I then went to the Claremont branch at 14:00 she called capitec I was then advised the reason why I received the R100.00 the advisor at Claremont branch advised me that the reason why the R100.00 was sent was because I made the R100.00 payment 1st and then made the R1000.00 payment which was a lie and incorrect I then the evening on the 3rd received my case number 75/10/2022 I called capitec provide it this call was made on the 3rd at 21:29 I have the call recording this advisor then said he has sent it off to standard bank they kept on saying should standard bank not receive the email in time I will most probably loose the money again my consumer right should u pick up the phone report ***** they should act immediately an the funds should be put on hold as the funds was only due to reflect in the standard bank account on the 3rd so i called on Sunday morning it was still with capitec why were they able to pay my R100.00 and not the R1000.00 why did they not act at that time a bank should keep tabs on all transactions so they can't say they couldn't see the amount of R1000.00 that left my account I hope the calls are recorded as again another one of my consumer rights

If they don't record their calls, banks could be hit with significant fines or even the loss of their license. So, banks and financial services companies spend millions of dollars on technologies, like call recording systems, for compliance. This technology enables banks to record and safely store all relevant calls.

If my money is not returned this is my formal complaint I will take this straight to our ombudsman and have my issue escalated as my rights has been violated

Below your process The process

• Once a suspected case of ***** has been detected, your account will be stopped immediately to prevent further ******* transactions

• The incident will be logged, and a case file opened to investigate

• Once a case of ***** is confirmed, the case is sent through to Capitec’s Unauthorised Transaction Dispute (UTD) department for further investigation

• The UTD department will then contact you with questions about the incident

• An investigation by examining transactions on your account will be launched

• Once the investigation is concluded, you will be contacted about the outcome of your case

Process that was not followed correctly I will take this to the ombudsman should my issue not be resolved stop lying if you failed to act quickly then reimburse my funds to me