Pathetic Service

For almost 2 months I am trying to sort out the problem with Capitec ATM. I been dealing with Zintle Moyake, Team Leader: Chat Support. It is impossible to sort out the problem with someone who has tons of empathy and no ability to do it. Been ignored mostly of the time. They can`t find the own ATM. Pathetic . I requested to speak to someone from ATM division. Got the message to be patient. I am asking what type of response is that?