VV
Vimbai V
1 reviews | Active since Sept 2011
10 Jul 2024, 15:47
Pathetic Service
I am really struggling with Capitec. I had an issue with my FNB account and Capitec froze money in my savings account. However my issue with FNB was resolved and Capitec is still holding on to my money.
I have tried calling, even sending messages on their whatsapp channel, still no assistance. They even told me to tell FNB to write to them, but even go on to say it shows the case has been closed on their system. Why cant you check with FNB and release my money.
If the case shows closed, why are you holding on to my money. This is beyond pathetic!
I even sent them an email i received from FNB saying the issue has been resolved, but still Capitec wont help.
I need my money Capitec...
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Replies (2)
Capitec Bank's replyOfficial
10 Jul 2024, 17:13Good day Vimbai
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank.
Capitec Bank's reply10 Jul 2024, 17:13
Official
Good day Vimbai
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank.
VV
Vimbai V's updateReviewer Update
12 Jul 2024, 11:04Capitec tells me they need 5 working days to investigate my Case. What are you investigating really.
This was never your case but a mere instruction from FNB. Why can you not just contact FNB and confirm that the case has since been resolved so you can release my money. I have emailed you confirmation from FNB and even gave you details for the contact person at FNB, still no Luck. WHAT ARE YOU INVESTIGATING CAPITEC?
Surely there should be someone with a clue on what needs to be done.
This was never your case but a mere instruction from FNB. Why can you not just contact FNB and confirm that the case has since been resolved so you can release my money. I have emailed you confirmation from FNB and even gave you details for the contact person at FNB, still no Luck. WHAT ARE YOU INVESTIGATING CAPITEC?
Surely there should be someone with a clue on what needs to be done.
VV
Vimbai V's update12 Jul 2024, 11:04
Reviewer Update
Capitec tells me they need 5 working days to investigate my Case. What are you investigating really.
This was never your case but a mere instruction from FNB. Why can you not just contact FNB and confirm that the case has since been resolved so you can release my money. I have emailed you confirmation from FNB and even gave you details for the contact person at FNB, still no Luck. WHAT ARE YOU INVESTIGATING CAPITEC?
Surely there should be someone with a clue on what needs to be done.
This was never your case but a mere instruction from FNB. Why can you not just contact FNB and confirm that the case has since been resolved so you can release my money. I have emailed you confirmation from FNB and even gave you details for the contact person at FNB, still no Luck. WHAT ARE YOU INVESTIGATING CAPITEC?
Surely there should be someone with a clue on what needs to be done.