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RK
Rehana K

1 reviews | Active since Nov 2021

15 Nov 2021, 12:52

Pathetic service

I am so dissapointed in the service received. Bank cost low but regarding solving issues and communicating is disgusting. I phoned so many times and not one person can give me a proprr answer or even know what is happening. Capitec is pathetic!!!!!

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Replies (4)
Capitec Bank
Capitec Bank's reply15 Nov 2021, 12:57
Official
Good day  Rehana

Thank you for letting us know of your concern, and for your patience while we explore this matter. 

We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank
RK
Rehana K's update15 Nov 2021, 13:04
Reviewer Update
Lets wait and see. Incompetence at its BEST!!!!!!
RK
Rehana K's update15 Nov 2021, 15:50
Reviewer Update
So after 5 calls AGAIN today giving my new number for capitec to contact me they still get it wrong!!!!!!!!!!will your agent still phone cause apparently the people i need to talk to is back of house and they cant provide me with a email address!!!!!! Seriously capitec bank
Capitec Bank
Capitec Bank's reply17 Feb 2022, 21:18
Official
Hi Rehana

Thank you for your patience as we worked through your matter. We can confirm that it has been resolved. 

You may contact Client Care or visit any Capitec branch should further assistance be required.

Kind regards

Capitec Bank