Pathetic service.

I have struggled for many months now to get statements from Capitec Bank. I've written several e-mails to *** and ***. I never received a reply. I also called many times without success. First: The Capitec phone line is very bad. You really struggle to hear what the agents say. This morning I called from 3 different phones - 2 cellphones and a landline. No matter what phone I use, the line is bad and I struggle to hear the Capitec Agent. I called three times today and was on the line MANY minutes and now my time is up without a resolution. The last person I spoke to was Thojozane at ***, who simply cut me off after 10 minutes.

I cannot believe it is SO HARD to get Capitec Statements. Pathetic service.