Pathetic Service

I've been trying to get in contact with Capitec Contact centre, the response and assistance was pathetic!!!!! I have been attempting to query my credit card facility and no one was able to assist, instead Ive been transferred back and forth and even got a few calls dropped on me. Ive spoken to a lady by the name of Jennifer who advised that she would not be able to assist me as she is not the relevant person to speak to and just ended the call.