Pathetic Service

I have literally been begging Capitec to attend to my query since the beginning of the year and each interaction I get **** to that feedback will be provided in 48 hours yet it has been months still no contact from them besides that my policy has lapsed while waiting for them to fix their billing mess. Your call centre agents pretend not to hear me when I call yet I can hear everything in the background or I get put on hold for more than 30 min with each call and nobody ever coming back to me. They even ignored my emails sent to them including the CEO desk. Your service or disservice rather is appalling.