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Zanele S
1 reviews | Active since Sept 2014
10 Mar 2023, 10:22
Pathetic Service
So Tuesday 7th March around 18:40, i made a deposit on Capitec ATM and the machine took the money and went blank with a returning screen error. Logged a call with *** i was told this would be resolved within 24hrs. its over 72hrs no feedback from Capitec. I keep phoning to get feedback, and im told it will take over 14days pending investigation. i'm utterly disgusted with the service. i wanna close this account since there's so sense of urgency to customers. We are now stuck and need money back to the account asap. I have submitted all the required details needed but no communication from the bank.
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Replies (6)0
Replies (6)
Capitec Bank's replyOfficial
10 Mar 2023, 12:26Good day Zanele
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply10 Mar 2023, 12:26
Official
Good day Zanele
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
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Zanele S's updateReviewer Update
10 Mar 2023, 14:30Next business day will be on Monday? so 24hrs has past since Tuesday evening by Monday it will be 6 days. This is pathetic.
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Zanele S's update10 Mar 2023, 14:30
Reviewer Update
Next business day will be on Monday? so 24hrs has past since Tuesday evening by Monday it will be 6 days. This is pathetic.
Capitec Bank's replyOfficial
10 Mar 2023, 16:41Good day Zanele Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank
Capitec Bank's reply10 Mar 2023, 16:41
Official
Good day Zanele Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank
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Zanele S's updateReviewer Update
14 Mar 2023, 07:14I'm still waiting for your representative to call me, today marks 7 days without resolution and communication from useless bank.
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Zanele S's update14 Mar 2023, 07:14
Reviewer Update
I'm still waiting for your representative to call me, today marks 7 days without resolution and communication from useless bank.
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Zanele S's updateReviewer Update
20 Mar 2023, 14:51So i phoned yet again Capitec to follow-up on my query, and call Centre tells me i must wait 30days for swap to happen, What nonsense is this? After i post on Halo Peter a guy buy the name of Mbuyisa gave me update to wait for 14 days, which has past and now no phone call. I want my money if this is how ill-treat your customers. You must close down as am going to close all my accounts with you. No professionalism what so ever.
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Zanele S's update20 Mar 2023, 14:51
Reviewer Update
So i phoned yet again Capitec to follow-up on my query, and call Centre tells me i must wait 30days for swap to happen, What nonsense is this? After i post on Halo Peter a guy buy the name of Mbuyisa gave me update to wait for 14 days, which has past and now no phone call. I want my money if this is how ill-treat your customers. You must close down as am going to close all my accounts with you. No professionalism what so ever.
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Zanele S's updateReviewer Update
24 Mar 2023, 04:18Again Capitec no response, 14days has past no feedback nothing. Is this how you **** people.
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Zanele S's update24 Mar 2023, 04:18
Reviewer Update
Again Capitec no response, 14days has past no feedback nothing. Is this how you **** people.