Pathetic service at the deposit counter

<p>I visited the Capitec branch today (26/01/2017 at around 10.00 to pay my loan account. I had cash in my hand and and to my regret, I decided to go into the branch to do the deposit. At the teller they told me that my account was blocked and my card suspended. What this has to do with my payment to the loan I still do not know as the teller and neither the manager (whom she called after me objecting to get a new card) did not inform me of th reasons for the delay. The more I requested for an explanation, the more they just continued to talk talk to their head office. I had to wait for more than 50 minutes, but still to no avail. It is highly unacceptable to wait for such a long time without explanation and still without resolving the issue. It seems that the teller and neither the manager knows the reason for the block and I was not willing to re-activate the account because I am not using the account anymore. At no stage did they explain to me what is happening and just that they are talking to headoffice. The teller had to talk to about 7 departments and give my account number countless times to those (about 10 or more times) and this was highly unprofessional. Both my wife and I were highly dissapointed with the service and up till now there is no resolution for my problem. I wasted my time inside the bank and also wrote a letter stating that I visited the branch and that they could not receive my payment, but the manager rejected my request for the bank to acknowledge receipt of it and she directed me to lodge an official complaint (which I indeed opted to do). This is poor service of the greatest kind and I can emphatically state that I will settle my loan within a few months and never use this bank again because they are clueless and does not know their own systems. The personnel on the forefront also needs to get training in communication s****s as your client should at all times be kept informed as to any service delay that might occur. Should you wish for me to provide such training, please feel free to contact me at ********** 173. I am a professional trainer for nearly 14 years now and will charge R300.00 and hour, which is a very fair and affordable rate. Please investigate the matter as it would just be a benefit for your company and improve your customer service rating. Thank you kindly. Neels </p>