Pathetic Service at CRESTA Branch

<p>I went to the branch today the 06/08/2017 to open an account for my daughter. When i got the the lady on the front desk asked to see the FICA required documents, which i had with me, but she asked to see them. Upon checking them she then informed me that the laws have changed and i now require an unabridged birth certificate to open an account for my daughter, which in itself shocked me because none of your brochures indicate that you need that, it only indicates that you need a BIRTH CERTIFICATE.</p> <p> </p> <p>So since i urgently needed to open my account for my daughter i went back home to get the unabridged certificate went back to the branch. Now when i approached the consultant at counter number 5 she then tells me that my proof of residence indicates my first name only not both initials. Then she told to get my bank statement or insurance policy which indicates both my initials, i told her i bank with capitec so she can easily confirm that. So she told me she won't be able to help me.</p> <p> </p> <p>After all the trips i made and only to be told when i come back for the second time that only one name appears on my proof of residence is beyond shocking to say the least. This is second time i'm experiencing such incompetence at your branches. I told her i will go open the account elsewhere and whilst im at it i will also move my entire portfolio to a new bank.</p> <p> </p> <p>Yes you are fees are cheap but your service is pathetic to say the least.</p>