Pathetic service at Capitec Middelburg Mall

<p>I accompanied my dad today to open an account after he has been at the branch yesterday and was asked to bring his proof of residence.He brought the original Municipal Statement which has his ID number on and his ID book.We were turned back by the manager who lacks customer service s****s saying the proof of residence has an initial of my dad's second name.I showed her the ID number on the statement and the number on my dad's ID book asking if that is not proof enough.We were asked to go to the previous bank my dad was using to get a statement there.Duh!!!!!!!!!!! How stupid is that.Senior CAPITEC managers get off your high chairs and come down to the ground floor to sort out the stupidity that's going on.Judging from the reviews here,you have a serious problem.Please look at your recruitment criteria.This is a shame.I am from a customer service industry as well</p>