Pathetic service at Capitec bank Baywest mall Port Elizabeth and Call centre

I recently app**** for a personal loan at Capitec Bank Bay West mall Port Elizabeth. I was assisted by Candice (consultant). After two days of being made to run around retrieving bank statements and allowing them to verify my employment, I was told that I do not qualify for any loan amount as my affordability is low. I was told by the above consultant that there is nothing more I can do to increase my affordability and thus will not get a personal loan from Capitec bank.

Thereafter, I app**** to Absa bank, soon after I was contacted by Lincoln Willemse stating that Capitec bank would like to process my online loan application. I informed him of my experience and application outcome at the Baywest mall Capitec branch. He insisted on processing the application and investigating my previous unsuccessful attempt. After multiple emails and a lengthy verification process I was informed by him that my application was unsuccessful solely as I have app**** for a personal loan to other institutions and not due to my affordability as there was clearly no issue with that regard.

I explained to him I only app**** elsewhere due to the fact I was instructed that Capitec will not be able to assist me, in following the advise given by the consultant at Baywest Mall I have further hampered my chances wrt a successful application.

Clearly, the consultants at Capitec branches are not trained. Non rational advise is given and the customers experience lengthy processes as a result and this negatively affects our business.

I will not recommend Capitec bank to any consumer! They have ruined my chances at obtaining a personal loan even though I clearly have no issue with affordability. Furthermore, neither the consultant at the branch or at the loans online centre show no remorse for the error!

Yours sincerely RivashD