Pathetic Service at Capitec

I have a loan account with the aforementioned bank and wanted a settlement letter. So i dialled the required number and their IVR stated press 1 for English of which i did. Press 3 for a settlement letter of which i did. The call was answered only to be told that client services do not do settlement letters and i must be transferred to the Collection Dept. When i got through to the Collection dept, they also said they cant help and only client services can help and the call was transferred. This happened 4 times and eventually someone said that i must go into the bank for a settlement letter. So I asked the question: why cant you give me a settlement letter? I have selected the correct option available to me. i also asked if the systems in the branch are different to the client service and collection departments and was informed with a Yes. I requested to speak to a Manager, Director or CEO and was informed that they do not take calls. I am sure if your organisation is not performing at an optimal level, you would want to know! Instead i was told i will have to speak to a Team Leader. I held on for over 7 minutes for this Team Leader. Guess what, the Team Leader didnot take the call and the call was cut.

So to the management of Capitec: is the settlement letter option on the IVR not an option? If not, please remove it!

Oh and bear in mind that i paid for the telephone cost of which i received absolutely no service

I am Disgusted by bank that is in news for good service. This type of service is intolerable.

If a Managing Director of this not too busy, they are welcome to call me on ********** 786.