SM
Sam M
1 reviews | Active since Dec 2017
25 Apr 2020, 10:53
Pathetic service at capiteb call centre
With covid you would think that you can get assistance over the phone but on the phone you get a very bad service and consultant puts you on hold for long with hope that you will hang up but when she realises you are not hanging up becsuse you have not been helped she then drops the call. Very pathetic service.
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Replies (2)0
Replies (2)
Capitec Bank's replyOfficial
27 Apr 2020, 10:06I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Kind regards
Capitec Bank
Capitec Bank's reply27 Apr 2020, 10:06
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
29 Apr 2020, 16:07Good day Mr Mkhwa****
Kindly note the matter has been resolved, as per our telephone discussion.
Capitec Bank
Complaint Management
Kindly note the matter has been resolved, as per our telephone discussion.
Capitec Bank
Complaint Management
Capitec Bank's reply29 Apr 2020, 16:07
Official
Good day Mr Mkhwa****
Kindly note the matter has been resolved, as per our telephone discussion.
Capitec Bank
Complaint Management
Kindly note the matter has been resolved, as per our telephone discussion.
Capitec Bank
Complaint Management