AV
ANASTASIA V
1 reviews | Active since Dec 2018
27 Oct 2020, 11:14
PATHETIC SERVICE AND NO RESPONSE
I am a client for Years now with Capitec. I have stopped my card and lodged a complaint at the branch on Wednesday 21 October as there is suspected ***** taking place on my account. I were advised I would be contacted within 24 hours. Still no sign or response from Capitec. This is a disgrace. I am closing my account and will never refer anyone to Capitec.
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Capitec Bank's replyOfficial
27 Oct 2020, 15:01I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply27 Oct 2020, 15:01
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank