LJ
Liz J
1 reviews | Active since Dec 2016
14 Sept 2021, 10:33
PATHETIC SERVICE AND NO RESOLUTION
SSICK AND TIRED OF *********** NO SERVICE FROM CAPITEC BANK ,THE SERVICE IS EXTREMELY PATHETIC AFTER 7 MONTHS TRYING TO RESOLVE A MESS CAUSED BY AN AGENT IN THE BANK AND STILL THIS HAS NOT BEEN ADDRESSES OR RESOLVED......Once again nothing being done ,I get up to 5 calls a day advising me my account is in arrears and no one know what you talking about and you have to explain a thousand times the same story....CAN SOMEONE COMPETITENT OR AT LEAST KNOW WHT THEY DOING AND HOW TO RESOLVE MY QUERY CALL ME AND ACTUALLY ASSIST
Helpful (0)
Replies (2)0
Replies (2)
Capitec Bank's replyOfficial
14 Sept 2021, 10:35Good day Liz
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply14 Sept 2021, 10:35
Official
Good day Liz
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
LJ
Liz J's updateReviewer Update
16 Sept 2021, 07:31WHYS DOES IT TAKE SO LONG AFTER A FULL SEVEN MONTHS AND STILL NOT RESOLVED
I received a call from a staff on Saturday 111 Sept advising they looking into the query. Again i received a call everyday advising me i'm in arrears and need to pay . I received another call from a Manager on Wednesday 15 September 21 advising me that they are looking into it and someone will get back to me . I cannot understand why this is taking so long to look into as it is a simple resolution. I am still getting the daily calls from agents and they are not even aware of my query. I just received a demand letter Section 129 to avoid further legal action.
this is not being resolved ...Are you checking that my debit order is going off every single month and you are being paid accordingly. CAN SOMEONE RESOLVE THIS ALREADY.
I received a call from a staff on Saturday 111 Sept advising they looking into the query. Again i received a call everyday advising me i'm in arrears and need to pay . I received another call from a Manager on Wednesday 15 September 21 advising me that they are looking into it and someone will get back to me . I cannot understand why this is taking so long to look into as it is a simple resolution. I am still getting the daily calls from agents and they are not even aware of my query. I just received a demand letter Section 129 to avoid further legal action.
this is not being resolved ...Are you checking that my debit order is going off every single month and you are being paid accordingly. CAN SOMEONE RESOLVE THIS ALREADY.
LJ
Liz J's update16 Sept 2021, 07:31
Reviewer Update
WHYS DOES IT TAKE SO LONG AFTER A FULL SEVEN MONTHS AND STILL NOT RESOLVED
I received a call from a staff on Saturday 111 Sept advising they looking into the query. Again i received a call everyday advising me i'm in arrears and need to pay . I received another call from a Manager on Wednesday 15 September 21 advising me that they are looking into it and someone will get back to me . I cannot understand why this is taking so long to look into as it is a simple resolution. I am still getting the daily calls from agents and they are not even aware of my query. I just received a demand letter Section 129 to avoid further legal action.
this is not being resolved ...Are you checking that my debit order is going off every single month and you are being paid accordingly. CAN SOMEONE RESOLVE THIS ALREADY.
I received a call from a staff on Saturday 111 Sept advising they looking into the query. Again i received a call everyday advising me i'm in arrears and need to pay . I received another call from a Manager on Wednesday 15 September 21 advising me that they are looking into it and someone will get back to me . I cannot understand why this is taking so long to look into as it is a simple resolution. I am still getting the daily calls from agents and they are not even aware of my query. I just received a demand letter Section 129 to avoid further legal action.
this is not being resolved ...Are you checking that my debit order is going off every single month and you are being paid accordingly. CAN SOMEONE RESOLVE THIS ALREADY.