PATHETIC SERVICE AND A WASTE OF TIME AND MONEY

my patience is wearing very low with your staff. i called on the 3 Oct to get some details and was advised to resolve my request i would actually need to visit a branch, which i did on 16/10/2021 and lets just say the information given there was total opposite of info from the helpline the agent said she would request the call and it would be ready for me to come back to the branch 18/10/2021 to listen to it incident number ***5, i gave it some time and went again 23/10/2021 where i waited yet again more than 30 min only to be told the call was not available and that i would need to come back again and this time without a TAT on when i could rejoice promised to call me once this was done and well lets just say ....I AM STILL WAITING! i told her imagine a branch manager not interested in the fact that i would be reporting the matter to social media, it didn't even seem to phase her. this is what service has come to just another incident number ***3 and not TAT