PATHETIC SERVICE

I mistakenly paid R12500 into a wrong person. After realizing the error I immediately contacted Capitec Bank to reverse the transaction. To my surprise they told me they can't reverse the transaction as the person whom I transferred money to was not at fault. I was well aware of that, bit now I am telling them I made an error. Just 3 days before I made this mistake, an amount of R50 000.00 came into my account and they froze my account. I had to prove where the money was coming from before they could release the money. Now they can't do the same when I tell them I made a mistake. Why can't they hold the money until that person proves where the money came from. The service of this bank is pathetic, unprofessional and they don't care about their clients.