Pathetic service

I used to invite people to join Capitec bank as a world class digital bank.

Their service is very pathetic.Just today around 9:00 in the morning I approached Standard Bank and my issue was resolved within 1 hour. I then reached out to Capitec bank with the similar issue and I found myself speaking to 2 consultants over the phone with my airtime and 3 consultants on their so called WhatsApp platform still with no luck.5 hours down the line I am still trying to reach out for my voice to be heard and I don't seem to be getting closer to help.After spending 5 hours explaining the same details to more than 4 agents not including an email that was send again to *** I am really so frustrated.I have funds that were deposited in May 2024 only R800 and up today 21 October I have not been able to access those funds.The other consultant asked me to provide an affidavit stating where the R800 came from.

CAPITEC BANK South Africa.Please let me access the small funds.Then you can permanently close my bank account.There are other big banks out there that are better and have a great customer service. Thank you.