Pathetic Service

Good day,

I would like to lodge a complaint, Capitec Port Shepstone Aiken Street branch opens at 8 am. It is now 8:32 am and the branch is still not open, we are standing outside and they are busy drinking coffee inside. No one is professional enough to come and explain to us why they are not open 30 minutes later. There were elderly people on walking sticks waiting to go inside. I want the branch manager to phone me and explain this level of incompetence and apologize.