Pathetic Service

Very disappointed with the level of customer service from Capitec bank. I visited the branch in Scottsville, Pietermaritzburg, to advise them that my mum (who is bed ridden) had misplaced her card and we required assistance to get a new card issued. I was advised at the branch that they cannot assist and that I call customer services. I called customer services on the 15th February 2021 and advised them of our situation.

After three calls and over a month later I have received no assistance. When I call them they tell me the number to my mum does not work. I have changed the number with them on all three calls. Today (18.03.2021) I called and managed to get some assistance with a consultant but upon returning the call to the consultant she refused to take my call and advised that I deal with the person handling the file. The consultant is well aware of the difficulty that we have been experiencing and I cannot understand why she could not assist. With regards to the assigned Consultant, I am yet to hear from her. We require a replacement card as a matter of urgency but no one seems to understand this and neither does anyone understand the difficulty to get a bed-ridden person to the Bank and they definitely do not understand that the signal in the area is poor and my mum does not have an android phone which I have been made to repeat several times.

Many of my family members utilise Capitec Bank due to their low costs however their customer service is pathetic and I will ensure that we close our accounts with this Bank.