Pathetic Service

A couple of weeks ago I went to the Capitec Branch, Waterstone, Somerset West to enquire about obtaining a Master Card. After providing my bank statement, ID, proof of address, etc. etc. I contacted the Branch two weeks later to find out about my application. I was only then informed that they require my bank statement in PDF, which was subsequently provided. Another two weeks passed by, after which again I enquired on the status of my application, only to be contacted by consultant earlier this week to inform me that, Capitec cannot issue me with a Master Card, as they cannot lodge a debit order with my current Bank. I’ve never heard of such hogwash excuses in my life before. What type of inadequate and *********** staff does Capitec employ?.?.