pathetic service

this is absolutely pathetic service for a bank as big as this so I made a payment using the wrong cellphone number on your app by mistake I called not even a few minutes later call got hung up after speaking to numerous people and was told that i could not be called back because of the Covid 19 so you are using this pandemic as an excuse for poor service was then told they will call the person to get authorization for money to be sent back to me this happened 3 hours ago and still no feed back a few months back i had the same experience where someone transferred money into my account by mistake but then without my permission this money was taken back so I can please have my money back today.. my number *** if someone CAN CALL ME BACK