Pathetic Service

I app**** for access facility and was paid into a wrong account which they claim belong to me. I asked for it to be cancelled and reversed since I don't have any access to it. It was however listed on ITC I am trying to get them to remove it. I call their customer care number and being transferred to other departments. I feel they don't know what they are doing. I am being sent from pillar to post without any luck.