Pathetic Service

I made an immediate payment to Absa bank account from my capitec account,an hour later the funds were still not reflecting in the Absa account. I called capitec, was assisted by Nokuthula who told me that my payment will take up to 8hrs to reflect in an Absa account. Firstly I’ve been making immediate payments to this Absa account for over 2 years now, 4 to 6 times a month and have never experienced this. Secondly if the payment wasn’t urgent I wouldn’t be processing it as an immediate payment. Thirdly why is there an option for immediate payments, if they are going to take 8hours to be processed.