SM
Sebongile M
1 reviews | Active since Nov 2017
27 Nov 2019, 12:22
Pathetic Service
The service we are getting from Capitec Lebowakgomo (Boxer Mall) and Mall of Lebo is very pathetic. There are 3 ATM's but it's very rare to find all of them working, especially month end.You first have to wait for a very long queue, to make matters worse you don't get all your money. It's either there are no R10 or R20 notes, this is very frustrating!! I know I'm not the only client complaining about this issue, can something needs to be done please. We don't want to have this problem during Black Friday or next month please..
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Capitec Bank's replyOfficial
27 Nov 2019, 16:57Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply27 Nov 2019, 16:57
Official
Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank