pathetic service

I was involved in a deposit **** and I notified Capitec but I was told tht this is a civil matter, mind you I am not the first person nor the last and the lady uses "master mind" uses other peoples acc capitec numbers so when ever someone reports this its not her acc that is being frosen...so we opened a group whatsapp to try and tack her down to my surprise this has been happening since 2018 .

What me and my cousin did we traced her number via true caller and discovered that she uses Telkom and got someone there to trace it as in who registered the number and got the details, got someone from home affairs to give us the details and now I have her full info ie ID number to an address...now I tried to tell some Service Admin there by Capitec the whole story to no avail his/her name Ashendran Naidoo....I would like someone to contact me regarding this so that we can trace the ID number and stop this lady from fulling people am talking about big money coz she ****med me and my cousin R5000 each , another lady R11 000 the list is endless