Pathetic service

I reported the below on 14 June, they responded and still nothing transpired.

I app**** to open a Capitec Business account 4 weeks ago. Completed and returned all relevant documents then on a Saturday got an email which I had to respond to within 24 hours to activate, this did not happen as I do not attend to emails over weekends. 9 phone calls and 8 emails later no-one responded. Stick with Capitec Banking for individuals as they are not yet geared for business banking don't be part of the trial run!

Their response Good day Johann Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank

It is now almost 3 months later and I am still waiting. Got an email yesterday stating that my account is dormant, I do not have an account!!!