Pathetic Service!

Good day, can you believe that this loan application is still going on with Capitec, after speaking with a consultant yesterday, again stating that Capitec has all the documents and just awaiting a decision, got a call today saying they still don't have my bank statements which I submitted a million times, to date!!! Really pathetic Capitec. The consultant I spoke with is Roshinee Mogorosi who assured me she had all my documents in order. Its been 3 weeks now Capitec, get yourself together.