JP
Jeffrey P
1 reviews | Active since Sept 2019
27 Jul 2021, 13:59
Pathetic Service
Last night I went t to Standford square 7 o clock to withdraw money the Capitec ATM it was already closed I then Used a Nedbank ATM, I wanted to withdraw a R600 and only received R100, at this time no sms notification came through regarding my withdrawal I then immediately phoned capitec customer care, they took my information and said they would investigate I was told this could take up to 30days to be reimbursed , my answer is hell no my salary does no allow me to even survive a week how could you expect that i survive 30days without my money!!! Please investigate and prioritize it or involve Nedbank to assist with footages or what ever is needed but I need my Money as in today already.
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Replies (2)
Capitec Bank's replyOfficial
27 Jul 2021, 14:02Good day Jeffrey
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply27 Jul 2021, 14:02
Official
Good day Jeffrey
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
JP
Jeffrey P's updateReviewer Update
11 Aug 2021, 18:57This matter is not resolved you have not refunded me and you are expecting me to take this matter up with Nedbank on my own after you have investigated on this incident for how long without a reference number or anything what an *********** assistance from Capitec seriously.and dont reply privately making people believe you go the extra mile you don't certainly not in my case.!!!!
JP
Jeffrey P's update11 Aug 2021, 18:57
Reviewer Update
This matter is not resolved you have not refunded me and you are expecting me to take this matter up with Nedbank on my own after you have investigated on this incident for how long without a reference number or anything what an *********** assistance from Capitec seriously.and dont reply privately making people believe you go the extra mile you don't certainly not in my case.!!!!