Pathetic service

As a customer of capitec bank. The service that is expected to be upholded is pathetic.

From entering the branch at Capitec bank Kathu, the consultant who is suppose to welcoming me and issuing me with a ticket according to my query, was no where near the door. Upon her seeing me, she procedded to the door. She did did even have the decency to greet and apologize for meeting me halfway in the branch as opposed the door. I had to greet her twice in order for her to greet. Fast forward to siting down waiting for assistance. There are 4 customers waiting in que. Ttwo of the consultants( one with a customer and one without) are having a chat of their lives.. They are clearly talking about something that deemed to be more important that serving the customers in front of them. Finally I get to the service consultant in order to have my card replaced. The one consultant who by the has customers at her cubical, comes over to the consult helping me, and orders her to make sure I am sold a Sim card and buy airtime.

This is not the first time I am. Rexieveinf such pathetic service from Caitec bank Kathu, the one at the shoprite complex. If people do not understand why they are working for an organization that is so hard on customer service then the talk of caring for customers as capitec is nothing but pathetic.