Pathetic Service!!!

I called capitec on the 17 April to reverse a eft payment. The agent advised me it will cost R150 i said thats fine considering i mistakenly transferred R45000 to a wrong beneficiary. I called a week later to check up on the progress and was told to call Absa to refund me or go to small claims court. Im extremely disappointed in the agent handling the case for not even trying to assist me. The 1st lady who reported case for me gave me hope they will do everything they can but i guess my case was given to someone who is not interested again. This is pathetic service honestly. Put yourself in my shoes!! R45000 is not R45 to just brush off