Pathetic service

My husband went and deposited money at one of your atms and the money was swallowed by the card machine. He immediately phoned you and was told the issue would be resolved in 24 hours. It's been 3 days and I have NOT received the money. This money was meant to secure a space at a school for my child. We called this morning only to be told the incident was sent to a wrong department? What kind of a circus is capitec running? I need this resolved before my child misses an entire school year because of your delays!