NB
Neville B
1 reviews | Active since Feb 2019
15 Jun 2023, 09:21
PATHETIC SERVICE
WE ARE CURRENTLY EXPERIENCING THE WORST SERVICE FROM CAPITEC BUSINESS. WE OPENED A BUSINESS BANK ACCOUNT AND HAVE BEEN STRUGGLING TO GET THE NAME OF THE ACCOUNT CHANGED/ UPDATED FOR THE LAST 4 WEEKS. EVERYTIME I CONTACT THE RELATIONSHIP BANKING SUITE, I HAVE TO DEAL WITH ANOTHER PERSON BECAUSE THE PERSON I DELT WITH ON THE PREVIOUS CALL IS NOT AVAILABLE. WHENEVER I ASK FOR THE PERSON TO CALL ME BACK I NEVER RECEIVE A CALL BACK. ALL WE WANT TO DO IS HAVE THE ACCOUNT NAME UPDATED SO WE CAN START TRADING WITH THE ACCOUNT. THEY ARE ABOUT TO LOOSE A CLIENT DUE TO THIS PATHETIC SERVICE
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Replies (2)
Capitec Bank's replyOfficial
15 Jun 2023, 14:54Good day Neville Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank
Capitec Bank's reply15 Jun 2023, 14:54
Official
Good day Neville Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank
Capitec Bank's replyOfficial
28 Jun 2023, 13:51Hello Neville B
In response your complaint, kindly refer to our telephone conversation held on 28 June 2023 / email correspondence sent to you on 28 June 2023, as outcome of complaint.
Please feel free to contact us directly should you have any other enquiries relating to the matter.
Kind regards,
Capitec bank
In response your complaint, kindly refer to our telephone conversation held on 28 June 2023 / email correspondence sent to you on 28 June 2023, as outcome of complaint.
Please feel free to contact us directly should you have any other enquiries relating to the matter.
Kind regards,
Capitec bank
Capitec Bank's reply28 Jun 2023, 13:51
Official
Hello Neville B
In response your complaint, kindly refer to our telephone conversation held on 28 June 2023 / email correspondence sent to you on 28 June 2023, as outcome of complaint.
Please feel free to contact us directly should you have any other enquiries relating to the matter.
Kind regards,
Capitec bank
In response your complaint, kindly refer to our telephone conversation held on 28 June 2023 / email correspondence sent to you on 28 June 2023, as outcome of complaint.
Please feel free to contact us directly should you have any other enquiries relating to the matter.
Kind regards,
Capitec bank