Pathetic service

Good day On the 30th of April I was withdrawing cash from an FNB ATM with my Capitec bank card, immediately after putting in my pin code the ATM decided to reboot before the cash came out but I got a withdrawal notification sms from Capitec yet I never received the cash. I contacted Capitec to report the matter with no help that whole weekend. I finally got through to a lady who assisted in opening an incident on the 2nd of May. Guys this is terrible I can't be expected to wait for 30 days for this matter to be resolved while I need the money,I'm talking about R1000,I keep tracking this incident everyday and there's no progress. Capitec Bank I'm close to losing my patience with you. My case was assigned to some guy by the name of Mbuyiselo who has completely stopped giving me feedback. He last informed me that FNB claims to have refunded the funds but no sign of them from my account. Mbuyiselo said they have requested a proof of payment from FNB but I never heard from him again. I've been waiting for close to 30 days already