Pathetic service

I have a rental car with budget on 31 October 2022 I paid a holding deposit of R23 082.00, budget then took over R20 000 from my account on 5 November 2022. I phoned budget got a letter because they had sent emails to Capitec since 8 November to release the holding deposit. I received the letter from Budget and took it to Capitec Sandton City branch on 10 November 2022, I received a reference number and was told I can follow the progress on Whatsapp, the consultant said it would be done in 2 hours. I phoned Capitec Sandton just before 4 O'clock and was advised that it doesn't take 2 hours but I would receive an sms by the end of the working day. I just phoned Capitec Sandton today 11 November at 11 O'clock was told by Maleti that they don't deal with the company like Budget they work with the client, so I asked to speak to the branch manager Natasha who all of a sudden is on the phone to someone to resolve my problem. I have a business trip on Monday and I need to get things before I go on the business trip. Pathetic service all round, I will be closing my account after this.