LD
Lauren D

1 reviews | Active since Oct 2020

20 Oct 2020, 07:23

Pathetic service.

I’m so irritated with Capitec, they refuse to debit money that they use to debit all these years and are now sending me threatening SMS’s that it’s going to negatively affect my record when there’s darn money in the account to take the money they need. If this affects my records be darn sure I’ll be taking your company further because this is pathetic service coming from a well established company.

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Replies (2)
Capitec Bank
Capitec Bank's reply20 Oct 2020, 11:05
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. 
 
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days.  I trust that the matter will be resolved to your satisfaction. 

Kind regards
Capitec Bank

Capitec Bank
Capitec Bank's reply02 Nov 2020, 08:20
Official
Good day Lauren D

As per our telephonic discussion, your matter has been resolved.
 
Should you require further assistance, kindly contact us directly.
 
Kind regards
Capitec Bank