Pathetic service

I am writing to express my extreme dissatisfaction with the service I have received from your forex department regarding an international payment.

Since Monday, I have been attempting to notify Capitec Bank that I have not received funds from an international account. I have proof from the sender's account indicating that these funds have been processing through Capitec Bank since last week. If the funds had not been received by Capitec, they would not have been debited from the sender's account and shown as processing on your end.

I emailed Capitec yesterday morning and only received a response after calling again today. It feels as though I have to constantly explain myself, and I am repeatedly transferred from one department to another, which suggests a significant lack of coordination or follow-through within your team.

I have been receiving this payment monthly since March without any issues until now, and I have yet to receive a proper explanation for this delay.

I urge you to investigate this matter thoroughly and provide me with a clear update on the status of my funds.