1 reviews | Active since Jun 2016

20 Jun 2016, 12:47

Pathetic Service

<p> </p> <p>about a week ago i went to deposit money @ East Rand mall on a Capitec ATM, for some reason the machine froze just after i deposited MY MONEY.</p> <p>The deposit never went through because MY MONEY got stuck, i notified Capitec immediately about the incident and was advised that they will call back in 48 working hours.</p> <p>It has been 1 week after the whole incident i'm still waiting for the call and when i went to the branch this morning i was told that they are still busy with the query. i am appaulled at how Capitec has handled this whole situation and would like to PLEASE GET MY MONEY BAC****!!!!!!!</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply21 Jun 2016, 06:58
Official

I acknowledge your posting, and have referred it to Zonke Sobekwa for immediate attention.

Feedback will be provided within 2 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank