Pathetic service

Worst service ever from capitec

I bought prepaid data for R55 for my telkom number on the 3rd of April which was unsuccessful. It took telkom less than a week to investigate and confirm that indeed the purchase was unsuccessful and that i need to contact my bank. I have since been trying to get my refund from capitec and each time i call or chat to the consultant they keep saying it has been escalated and it will be resolved after 24hours and till date i have not received my money back. I called again today and spoke to Busisiwe who said they have not received any feedback from Telkom and she dropped the call me after i requested to speak to a team leader.

I WANT MY MONEY BACK!!!!!!!!