pathetic service

i made a capitec to capitec paymentto my friend and i always make such payments, so this time around she did not get the money and i called the bank , to my suprise they told me the money is at absa how so because i used the same number that i usually use and the bank could not tell me why did that happen and how did the money end up at absa which has a different account number to the cell no i used and which does not use cell number to transfer, instead they told me that they need to call absa and get permission from the person who received the money in order for me to receive the money...why must i pay for the mistake that is not my fault but the banks fault even on my proof of payment it shows that i paid a capitec client not an absa client. but still received a pathetic service at capitec