Pathetic service

On the 31st of December I renewed my drivers licence through capitec App and they promised delivery for 3-5 Business days. On the 6th of January I received an sms that delivery will take place on the 6th of January which I'm still waiting until today. Called skynet and they are giving me a run-around. Today the 8th called Capitec I was utterly shocked by the consultant lack of customer service. Pinky is the name of the consultant who told me that if I'm in a hurry I can go to traffic department and re-print my disc, however I paid for the delivery or service that was supposed to be rendered by Capitec. You need to do better. Either change the courier partner and train your consultant about customer service.