Pathetic Service..!!

What an awful after taste in my mouth after so much effort and yet the service was appauling. Firstly the so call assist manager of this branch does not have customer service etiquette at all. I have explicitly left my previous bank to join Capitec because of poor service. Thee advisers and managers should attend a boot camp, o no guess that want help either. I just feel the level of product knowledge and service they hold are like a gold fish. I have never came across anyone in the financial sector that could not give me relative information and then go rolling their eyes while throwing heads back. WOW..!! really pathetic.<br> <br> What the actual issue was is an ongoing an one which could have been resolved months ago. I was previously married and then got divorced. This was a normal marriage and a normal divorce. I then app**** for credit an on application they could not assist me as the system showed two surnames. I was then told i should request a confirmation letter from home affairs that my surname was amended in order for them to assist with my query.<br> <br> I app**** back in January after i was advised that this documentation was need as the banks auditors would need this as evidence.