PATHETIC SERVICE!!!

This morning I arrived at the canvidish branch-1st the guy at the door is rude-Tshepo Maenetja-i told him I am there to change my details -o do you have copy of id and copy of contract(proof of residence) I told him yes. then he took the stuff out of my hand--I must check this-so I ask why -cause that is why the people is there inside the bank to help me-Then I ask for the manager -a lady by the name of Lucia Dlamini-came to me- so I explain to her why do I have to repeat myself -then very arrogant she and the Tshepo guys laugh -so I ask them what is so funny?? they just look at each other like I was not there. When I turn around and say is this the service you get-then I get told I must not pass ****** remarks-for goodness sake what was ****** about that---There attitude is a disgrace pathetic to say the least!!!! What upset me the most was also NO WHERE ON THE SMS that was send it stated it must be s certified copy----but that is beside the point who give them the right to treat people like that---I went to festive mall --what a lot of wonderful helpful people they were-they assist me without any bad attitude very friendly-and everything was sorted out in less than 10minutes.