PATHETIC SERVICE!!!

My card machine was broken-capitec had to come and collect the machine- I have ask that if there were going to be charges that I will have to pay, they must please send me a quote. This was not done I just received an invoice now for the amount of R3684.06- When I query this I was told you have a service agreement- SO THEY CAN JUST COME AND TAKE YOUR MACHINE AND IT CAN COST YOU R16000.00 YOU WILL HAVE TO PAY. The best part is they have now also just cancelled my machine not saying a word, I had to find that out today. Then you guys have the cheek to send me a e-mail threating me that if the account is not paid I will be handed over and listed on ITC. I will take the further-- this is the most disgrace full way I was ever threated. Then I also get told that I can take this to my attorney. It's fine. Well that will not be all that I will be doing that is a promise!!!