Pathetic Service

On the 24th of July 2019 I was called by Capitec to says that my Debit order for my credit card bounced on which I told the consultant that I only receive my salary on the 25th of each month. When I app**** for this credit card this was the date given for my debit order. The Capitec system decided to change this date as my salary went into my bank account some months a day or two before the 25th at my previous employer. This was changed without my consent or anyone letting me know.

I told the consultant that I have changed employers and that my salary will be paid on the 25th of each month and he told me that I just need to take my payslip to update my employment details and the debit order date. I visited the Capitec – Mall @ Reds branch the very same day to update my employement details and change the date that the debit order and spent an hour and a half waiting for the consultant to simply change my details and debit order date that was changed without my consent. The consultant couldn’t fill in the simple form to change the details. They then saw that my employer was not on the Capitec system and I was told that they needed to e-mail head office to get the employer added and that I will be contacted as soon as everything was done.

On the 27th of June 2019 I received a SMS to say that my debit order will still be going off on the 23rd of each month instead of the 25th of each month as I requested.

On the 1st of July 2019 I phoned the Customer Care line to try and sort this out and one of their consultants said that I should send my Payslip through to her and she will update the details.

I e-mailed the consultant later that afternoon to follow up if the details has been updated. I didn’t receive an answer at all.

On the 2nd of July 2019 I phoned the Customer Care line to find out what is happening. I was told that they have received my e-mail and it is being investigated.

I then logged a complaint about the service that I have received and was told that I would receive a reference number, which I didn’t receive at all.

I received a call from another consultant and I was told that I have to go to my nearest branch AGAIN with a Letter to confirm when my money will be in my account.

This services is beyond pathetic, your system changed the debit order date and YOUR consultants obviously doesn’t know what they are doing.

If this issue is not solved within the next 48 hours I WILL be closing all my accountant as soon as I can and taking my business/money to a bank that will give me service I deserve and not give me issues cause their system and consultants do not know what they are doing.