Pathetic service

Cpaitec is the fastest growing bank with the greatest client base, yet customer service is not one of their strong points. It seems as if no-one is hearing what I am saying or simply don't want to understand the contents of my complaint to their Customer Care Team. Firstly, the take at least a week to respond. And when they respond, it's a generic, copy and paste answer. I app**** for a loan and was advised that Capitec had handed me over to MBD Inc. I then visited a Capitec branch for further information. The Menlyn Branch consultant provided me with the contact details and reference numbers. I called MBD Inc and was advised that the matter was closed on their side as an error and sent back to Capitec. I called Capitec's Customer Care line and they referred me to CCS Enquiries who referred me to the attorneys again. I need this matter resolved. I suggest Capitec call MBD Inc and get their ducks in a row and then call me to advise.