Pathetic Service

I got a deduction from my account on the 19th of December. I called Capitec the same morning and spoke to Kelly Anne to find out why they deducted my account and they told me it was for my loan. I asked Kelly Anne why they deducted 8 days before my pay date and from an account they do not deduct the instalment from. She told me she needed her team leader to access info and put me on hold. On her return she told me she was still waiting for her team leader to which I explained I am calling from my cellphone and asked that she call me back once she had accessed the info. I waited and got no phone call. I decided to wait out the Monday aswell and still got not phone call.<br> On the 22nd I called Capitec and got cut off twice before I spoke to a lady by the name of Portia who advised she will put me through to Kelly Anne, I got cut off. When I called again I spoke to Wandile and he explained why the early deduction and we arranged for Capitec to redebit my account. He read disclosures and confirmed that there will be a deduction but there isn't to date. Instead I keep getting threatening sms from Capitec yet they are the ones who have not kept to their debit arrangement twice 1 month!!