pathetic service

I went to capitec on Saturday morning the 19 of December . With everything that was needed to apply for a loan. Was then told that the company I work for was not registered on some site they had to send the company's name off to head office for them to verify the company.which I understood. I was promise they would contact me back on the out come on Monday the 21 of December . Monday I never Heard anything. So I went into the bank today Tuesday the 22 of December and was then told that nothing has been approved and it could now take up three weeks now for an approval. i am now thinking I should close my account with them and just go to a different bank As they advertised instant loan approvals which is obviously not true.