1 reviews | Active since May 2017

28 Feb 2019, 16:48

Pathetic Service

How R3600. Disappears from my account Today, 28/02/2019, I run immediately to Capitec Loch Logan Bloemfontein where the Manager Nicoline 2094 advises me that I must wait for 8 working days, now imagine, it’s the end of the month and there’s R563.20 left in my account, now how am I expected to wait 8 working days for Money which Capitec lost , as the Branch and Head Office day they do NOT know!!!

Imagine what kind of ***** tells you, Yes we took your money but have no idea where it is and we will investigate and revert back to You after 8working days, so how am I expected to travel to work and eat?

How We are excepted to Trust our Bank but this continues to happen, as this is the 3rd time funds disappear and no one knows !!!

Utterly disappointed and Disgusted !!!

Pathetic Service and the Treatment from the Manager, DISGUSTING!

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Replies (1)
Capitec Bank
Capitec Bank's reply01 Mar 2019, 11:33
Official
I acknowledge your posting, and have referred it to Wendy Mbelekane for immediate attention.
 
Feedback will be provided within 5 working days.  I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank